J5Create Ultimate JCD3199 USB-C Dual 4K HDMI Docking Station with 140W PD, 15W Wireless Charger, Gigabit Ethernet, USB 10Gbps Ports – Ideal for MacBook & Windows Laptops

Product Usage & Functionality

Q1. What is the JCD3199 USB-C Dock used for?
The JCD3199 is a 12-in-1 docking station that lets you connect dual 4K monitors, USB devices, wired Ethernet, SD/microSD cards, and more, using a single USB-C port.

Q2. Can I use both HDMI ports at the same time?
Yes, you can connect up to 2 external monitors simultaneously — one supports 4K@60Hz and the other 4K@30Hz.

Q3. Does this dock support extended and mirror display modes?
Yes. Both extended and mirror display modes are supported on Windows and macOS.

Q4. Is the wireless charger built into the dock?
Yes. The top of the dock functions as a wireless charging pad with up to 15W output.

Q5. Can I charge my iPhone or AirPods with this dock?
Absolutely. It supports MagSafe iPhones (7.5W), AirPods (5W), and other Qi-compatible devices.

🔌 Power & Charging

Q6. What’s the maximum power delivery supported?
The dock supports USB-C Power Delivery 3.1 input up to 140W and outputs up to 100W to your laptop.

Q7. Can it charge my laptop while connected to peripherals?
Yes. It intelligently distributes power, charging your laptop and powering connected devices simultaneously.

Q8. Do I need a separate charger for the dock?
Yes, a 60W+ USB-C power adapter is recommended. For full performance, use a 140W PD 3.1 charger.

Q9. What happens if I don’t use an external charger?
It will work in bus-powered mode but some high-power features like fast wireless charging or multiple drives may not function optimally.

Q10. Is the dock compatible with PD 3.0 laptops?
Yes, and it intelligently manages power even on devices that don’t support PD 3.1.

🔄 Compatibility

Q11. Is the JCD3199 compatible with MacBook M1/M2/M3?
Yes. It supports MacBooks with Apple Silicon, including M1, M2, and M3, enabling dual displays via USB display and DP Alt mode.

Q12. Does it work with Windows laptops?
Yes. Full functionality is supported on Windows 10 and 11.

Q13. Can I use it with Chrome OS or Linux?
While primarily designed for macOS and Windows, basic functions like display, USB, and Ethernet may work on Chrome OS/Linux, but full support isn’t guaranteed.

Q14. Does it work with iPad Pro or Android phones?
Only basic USB and HDMI features may work if your device supports USB-C DisplayPort Alt Mode. Wireless charging will work for compatible smartphones.

Q15. Does it support DisplayPort via USB-C?
Yes. One HDMI port uses DisplayPort Alt mode for full 4K@60Hz output.

🖥️ Display Output

Q16. Can it support 2 monitors and the laptop screen together?
Yes. You can run up to three displays simultaneously — your laptop screen plus two external monitors.

Q17. Does it support 4K resolution at 60Hz on both HDMI ports?
One HDMI supports 4K@60Hz, the second supports 4K@30Hz.

Q18. Will this work with ultrawide or curved monitors?
Yes, as long as they are HDMI compatible and within the resolution limits.

Q19. Can I use it with a projector?
Yes, any display with an HDMI input is supported including TVs, monitors, and projectors.

Q20. Is any display driver required for Mac or Windows?
Yes, the USB-to-HDMI function requires a driver. Windows usually installs it automatically. Mac users must download from the J5Create website.

Networking & Internet

Q21. Is the Ethernet port Gigabit?
Yes. It supports 10/100/1000 Mbps speeds.

Q22. Can I use the Ethernet port if my laptop doesn’t have LAN?
Yes. It adds a full-function Gigabit LAN to laptops lacking Ethernet.

Q23. Does the Ethernet work without installing drivers?
For most systems, yes. But macOS may require driver installation for full functionality.

Q24. Does the Ethernet port support Wake-on-LAN?
Yes, the dock supports Wake-on-LAN, suspend mode, and remote wakeup.

Q25. Can I disable the Ethernet if I don’t need it?
You can simply unplug the LAN cable or disable the network interface in your OS settings.

💽 Storage & Peripherals

Q26. How many USB devices can I connect?
You can connect up to four: 2 via USB-C and 2 via USB-A.

Q27. Are the USB ports fast enough for SSDs?
Yes. Two ports support 10Gbps speeds, ideal for fast SSDs or large file transfers.

Q28. Is there support for external hard drives or flash drives?
Yes. Most USB storage devices are supported.

Q29. Can I charge my phone using the USB ports?
Yes. The USB-A port supports BC1.2 fast charging for smartphones and tablets.

Q30. Does it have SD card slots?
Yes. It includes SD 3.0 and microSD 3.0 card slots.

🔊 Audio & Design

Q31. Does the dock support audio output?
Yes. It has a combo 3.5mm jack for headphones/mic and supports audio over HDMI.

Q32. Is the audio jack compatible with headsets?
Yes. It works with most standard 3.5mm headsets and speakers.

Q33. Will the dock overheat during heavy use?
No. The vertical design and built-in ventilation manage heat efficiently.

Q34. Can I use this dock vertically?
Yes. It includes a vertical stand for space-saving desk setups.

Q35. Does the dock have an LED indicator?
Yes. Subtle status lights indicate power and connectivity.

🛠️ Setup & Installation

Q36. Is it plug-and-play?
Yes for most functions. macOS and older Windows versions may require a quick driver install for display output.

Q37. Do I need software to use the wireless charger?
No. The wireless charging pad works independently of any software.

Q38. How long is the host cable?
The included host USB-C cable is 2.28 ft (69.5 cm).

Q39. Is the USB-C cable detachable?
No, it's built-in with integrated cable storage.

Q40. How do I install the dock vertically?
Use the included mount to stand the dock upright on your desk.

📦 Packaging, Warranty & Support

Q41. What’s included in the box?

• JCD3199 Dock

• Vertical Holder

• Quick Installation Guide

Q42. Is the power adapter included?
No. Power adapter is not included. A 60W+ PD 3.1 USB-C adapter is recommended.

Q43. What’s the warranty period?
It comes with a 2-year limited hardware warranty.

Q44. Who is the manufacturer?
J5Create, based in Hong Kong. Imported by Creative Peripherals, India.

Q45. Is the dock BIS certified in India?
The product complies with required standards. Check with importer for certificate.

🧩 Troubleshooting & Tips

Q46. Wireless charging is slow. Why?
Ensure you’re using a 60W or higher USB-C adapter. Without sufficient power, wireless charging is limited.

Q47. One of my displays isn’t working. What should I do?
Ensure both displays are connected correctly, and install the required driver for USB display output.

Q48. Can I connect more than 2 displays?
The dock supports only 2 external monitors, but you can add more using additional adapters.

Q49. Will disconnecting the power affect data transfer?
Yes. Always complete file transfers before unplugging the power adapter.

Q50. Can I use this for gaming?
You can use it for casual gaming, but for high-frame-rate competitive gaming, connect displays directly to your laptop's GPU port.