Dual HDMI Adapter for Multi-Monitor Productivity – Ideal for Professionals & Multitaskers

General Product Use

1. What does the JCA365 adapter do?
It allows you to connect two HDMI monitors to your USB-C enabled laptop, expanding your screen workspace.

2. Can I use this for dual-monitor setup on my laptop?
Yes, it supports dual HDMI monitor outputs from a single USB-C port.

3. Do I need any external power supply?
No, it is bus-powered and runs directly from your device.

4. Does this adapter support audio through HDMI?
Yes, it supports 2.1-channel audio via HDMI output.

5. Is this a plug-and-play device?
Yes for Windows 10 and later; driver installation is automatic if your system has internet access.

Compatibility & System Requirements

6. Is it compatible with macOS?
Yes, but only one adapter is supported per Mac and requires driver installation.

7. Can I use this with Windows 11 or 10?
Yes, it's fully compatible with Windows 10 and 11 systems.

8. Will this work on Linux or Chrome OS?
No, it is not officially supported on Linux or Chrome OS.

9. Can I use this with a USB-A port?
No, it's designed for USB-C ports only.

10. Is it compatible with M1 or M2 MacBooks?
Yes, but due to macOS limitations, only one display may be supported in extended mode.

Display & Resolution

11. What is the maximum resolution it supports?
One HDMI port supports up to 3840 x 2160 @ 30 Hz, and the other up to 2048 x 1152 @ 60 Hz.

12. Can I run two 4K monitors at once?
No, only one HDMI port supports 4K output.

13. Can both displays be extended?
Yes, provided your system meets the performance requirements.

14. Does this support HDR or Dolby Vision?
No, HDR and Dolby Vision are not supported.

15. Can I mirror one screen to both monitors?
Yes, mirror mode is supported.

Installation & Setup

16. How do I install the drivers?
Just plug in the adapter; Windows 10+ installs the drivers automatically with internet. For macOS, visit j5create.com.

17. Do I need to restart my laptop after installation?
Usually no, but restarting can help finalize setup if you face issues.

18. Will it work immediately after plugging in?
Yes, after driver installation, it starts working immediately.

19. Is hot-swapping supported?
Yes, you can plug/unplug monitors without restarting your system.

20. Can I rotate displays in portrait mode?
Yes, rotation is supported on Windows only.

Performance & Use Case

21. Is this good for video editing or gaming?
No, it's not meant for graphic-intensive tasks like gaming or video editing.

22. Can I watch YouTube or Netflix on extended displays?
Yes, streaming video works fine on both displays.

23. Can I play 4K movies with this adapter?
Yes, but only one display can be 4K at 30Hz; the other will be lower resolution.

24. Does this support HDCP?
Content protected by HDCP may not play on unsupported displays.

25. Can I use it for Zoom or Teams meetings?
Yes, it works well for meetings across multiple screens.

Physical & Build Quality

26. What is the length of the cable?
It comes with a 7.87 inch (200 mm) cable.

27. Is the body made of plastic or metal?
It has a durable aluminum casing.

28. How much does it weigh?
It weighs about 2.96 oz (84g).

29. Is the adapter portable?
Yes, it’s compact and lightweight—perfect for on-the-go professionals.

30. Does it heat up with long use?
Minimal heat may be generated, but it's designed for safe, long-duration use.

Technical Limitations

31. Does it work with DisplayLink software?
No, this product uses its own driver, not DisplayLink.

32. Can I daisy chain more displays using this adapter?
No, it supports only two direct HDMI outputs.

33. Does this support touchscreens?
No, it only extends or mirrors display content.

34. Can I connect both monitors using HDMI to VGA adapters?
This is not recommended and may cause signal loss or reduced performance.

35. Can I use it on a USB 2.0 port?
Yes, but resolution will be limited to 2048 x 1152 @ 60 Hz.

Power & Efficiency

36. Does it require external power?
No, it's powered through your USB-C port.

37. Can it charge my laptop while in use?
No, it does not support USB-C power pass-through.

38. Will it drain laptop battery faster?
Slightly, as it draws power from the laptop to function.

39. Can I use it with a powered USB hub?
Yes, if the hub supports USB-C and data transfer (not just charging).

40. Is it safe to use with extended periods?
Yes, it’s designed for continuous professional use.

Troubleshooting

41. What if my second monitor is not detected?
Check cable connections, reinstall drivers, or try restarting your computer.

42. Display is flickering—what should I do?
Ensure cables are secure and displays are within supported resolution limits.

43. Can I update firmware or drivers manually?
Yes, go to j5create.com and download the latest drivers.

44. Why is 4K not working on both monitors?
Only one port supports 4K resolution; this is a product limitation.

45. Adapter gets warm—is that normal?
Yes, a slight warmth during use is normal.

Warranty & Support

46. What is the warranty period?
It comes with a 2-year limited warranty.

47. How do I claim warranty service?
Contact j5create support via their website with your purchase details.

48. Is there customer support in India?
Yes, international support is available—check the j5create India site or channel partner.

49. Can I return it if it's not compatible?
Check Wisycart’s return policy; generally returns are accepted if within policy terms.

50. Is a Quick Installation Guide included?
Yes, it's included in the package for easy setup.